Privacy Policy
Last updated: May 2026
1. Who we are
Thumeka Mbele Audiology is a private audiology practice operated by Thumeka Mbele, located at Bethel Med 24, 41 Duncan Street, Cnr Mandela Avenue, Ext 8, Witbank, 1035. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Contact our information officer: tmaudiology@gmail.com
2. What information we collect
When you submit a booking request through this website, we collect:
- Full name
- Email address
- Phone number
- Preferred appointment date and time
- Any additional information you choose to include in the message field
We do not collect any clinical or medical information through this website.
3. How we use your information
Your information is used solely to:
- Contact you to confirm your appointment
- Communicate regarding your booking request
We do not use your information for marketing, share it with third parties, or store it beyond what is necessary to fulfil your booking request.
4. How your information is stored
Booking requests submitted via this website are delivered by email directly to the practice. No personal information is stored in a database or retained on our web servers. Email communications are retained only as long as necessary for appointment management.
5. Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at tmaudiology@gmail.com or 013 656 6447.
6. Information Regulator
Complaints may be submitted to the Information Regulator of South Africa at justice.gov.za/inforeg.
7. Changes to this policy
We may update this policy from time to time. Material changes will be reflected in the "Last updated" date above. Continued use of this website after changes constitutes acceptance of the updated policy.